okgo Terms and Conditions

okgo is an online entertainment and betting platform that provides digital gaming services for Bangladeshi users. These Terms form a binding agreement between the user ("Member") and the platform.

By accessing, browsing, or registering an account on this platform, you are considered to have read, understood, and agreed to comply with these Terms. Minors (persons under 21 years of age) may not use this platform.

1.1 Definitions

• "Platform" refers to the okgo website, mobile app, and all related digital channels.
• "Member" refers to any registered user who has opened an account on the platform.
• "Bet" refers to any wager or stake placed on the platform.
• "Bonus" refers to promotional rewards given by the platform.
• "Wagering Requirement" refers to the condition that a specified amount must be wagered before bonus funds can be withdrawn.

1.2 Applicability

These Terms apply equally to all members, regardless of their membership type or VIP level. Additional terms may apply to specific promotional offers, and these will be clearly stated in the relevant offer details.

2.1 Eligibility to Register

To open an account on the okgo platform, the following conditions must be met:

• The applicant must be at least 21 years of age.
• The applicant must be a resident of Bangladesh.
• All information provided in the registration form must be truthful, accurate, and complete.
• A person may open only one account.
• The account must be in the member's own name and for their own personal use.

2.2 Identity Verification (KYC)

okgo may at any time request a National ID card, passport, or other government-issued documents to verify a member's identity. Withdrawals may be temporarily held until the verification process is complete. Providing false information may result in account cancellation.

2.3 Account Security

Members are required to keep their login credentials (username and password) confidential. Members are solely responsible for any unauthorised activity on their account. If any suspicious activity is noticed, the support team must be informed immediately.

3.1 Deposit Terms

The minimum deposit amount on the okgo platform is ৳100. Accepted payment methods for deposits are: bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks).

• Deposited funds must come only from the member's own payment method.
• Deposits made using third-party accounts are not accepted.
• Deposits are generally credited to the account instantly; if there is a delay due to technical reasons, please contact the support team.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals must use the same payment method that was used for the deposit. The withdrawal process is typically completed within 10 to 45 minutes.

Withdrawals may be temporarily held if identity verification has not been completed, if the wagering requirement on an active bonus has not been met, or if an investigation is ongoing on the account.

3.3 Cryptocurrency

No cryptocurrency transactions are currently accepted on the okgo platform. All transactions are conducted in Bangladeshi Taka (৳).

4.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount. That is, a ৳1,000 deposit earns a ৳1,200 bonus for a total balance of ৳2,200; to withdraw this bonus, bets totalling ৳1,200 × 15 = ৳18,000 must be placed.

4.2 Other Promotional Offers

okgo regularly provides the following offers for members:

• okgo Weekly Deposit Festival: 50% deposit bonus, up to ৳8,000; wagering 20x; minimum deposit ৳100. This bonus can be claimed by making a deposit on any day once per week.
• okgo Slot Joy Bonus: 30% deposit bonus, up to ৳5,000; wagering 18x; applicable once per day on slot games only.
• okgo Cricket Mania Offer: 40% deposit bonus, up to ৳6,000; wagering 15x; once per week for cricket events.
• okgo Birthday Special Reward: reward up to ৳2,000; wagering 10x; once per year during the member's birthday month.
• okgo Refer a Friend Gift: reward up to ৳1,500; wagering 12x; once after each successful referral.

4.3 General Bonus Rules

• Multiple bonuses cannot be active at the same time unless okgo explicitly permits it.
• A maximum bet amount may apply when using bonus funds; see the relevant offer details.
• If a member is found to have misused bonus benefits, okgo reserves the right to cancel that bonus.
• In any dispute related to bonuses, okgo's decision will be considered final.

5.1 General Betting Terms

Sports betting, live casino, slots, and other gaming services are available on the okgo platform. Each game or betting section may have its own rules, which are stated on the relevant page or in the game interface.

5.2 Cancellations and Result Changes

In the event of a technical error, incorrect odds display, or unforeseen circumstances, okgo reserves the right to cancel a bet and return the original stake. Results for sports events will be displayed according to the applicable rules.

5.3 Prohibited Activities

The following activities are strictly prohibited:

• Placing bets using bots or automated software.
• Opening multiple accounts to claim bonus benefits (bonus arbitrage).
• Exploiting system vulnerabilities or technical errors for gain.
• Money laundering or any other illegal financial activity.
• Playing through collusion or corrupt arrangements with other members.

okgo's VIP programme has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available at each level.

Weekly cashback is provided as a fixed percentage of the member's total net loss for that week (total losses minus total winnings). For example, a Gold-level member who has a net loss of ৳20,000 in one week will receive ৳100 cashback at a rate of 0.5%.

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

VIP level is determined based on a member's activity and participation on the platform. Continued active play allows members to advance to higher levels. okgo reserves the right to change VIP benefits and terms.

7.1 Closure at Member's Request

Any member may at any time request closure of their account via live chat or email. Any verifiable balance and pending withdrawals will be settled before the account is closed.

7.2 Suspension or Closure by okgo

okgo may temporarily suspend or permanently close an account in the following circumstances:

• If a breach of these Terms is established.
• If there is suspicion that an account was opened using false information.
• If evidence of fraudulent activity or manipulation is found.
• In accordance with instructions from law enforcement authorities.
• In the interest of protecting the member under the responsible gaming policy.

If an account is permanently closed, the member concerned will be notified by email.

The okgo platform is committed to ensuring the highest standard of service. However, there are certain circumstances in which the platform's liability is limited.

8.1 Technical Disruptions

okgo is not liable for losses arising from internet outages, server maintenance, third-party payment gateway issues, or any other technical reason. In such cases, the original stake will be returned for any affected bets.

8.2 Third-Party Services

okgo bears limited liability for issues arising from the activities of third-party service providers on the platform, such as game developers and payment processors.

8.3 Betting Decisions

Members make betting decisions at their own discretion. Even if okgo provides information, tips, or statistics, the responsibility for the final betting decision and its outcome rests with the member.

The okgo platform treats the protection of members' personal information as its highest priority. Full details of how members' data is collected, stored, and used can be found in our Privacy Policy document.

Key points in summary:

• Members' information is not sold to third parties.
• Information necessary for identity verification and fraud prevention may be shared with verification agencies.
• All sensitive information is protected through SSL encryption.
• Members can request to view their stored data at any time.

okgo reserves the right to change, add to, or cancel these terms at any time. For significant changes, members will be notified via their registered email and/or through a notice on the platform.

Continuing to use the platform after any changes are made will be considered acceptance of the updated terms. The date these terms were last updated will be shown at the top of this page. It is the member's responsibility to review this page regularly.

okgo believes that all gaming and betting should be conducted for entertainment purposes. The platform is intended for members aged 21 and above. We encourage members to develop safe and healthy gaming habits.

Members can set deposit limits, betting limits, or temporary breaks on their account. Please contact the support team for assistance with this. If you are experiencing problems with gaming, visit our Responsible Gaming section for detailed guidance and a list of resources.

okgo can arrange self-exclusion at a member's request or at its own discretion, whereby gaming access to the account can be suspended for a set period or permanently.

If you have any questions or complaints about these terms or the platform's services, please contact the okgo support team. Support is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.

Contact methods:

• Live Chat: Via the chat button at the bottom right of the platform.
• Email: [email protected]

After a complaint is submitted, our team will review it and respond as soon as possible. More complex matters may take a little longer to investigate.

To learn more about our platform, visit the About Us page. For answers to common questions, visit the FAQ section — there you will find answers to many frequently asked questions about accounts, payments, and bonuses.