okgo Privacy Policy

okgo is an online betting and casino platform operated for users in Bangladesh. This privacy policy ("Policy") explains what information we collect about you when you use our website, mobile application and related services ("Platform"), how we use that information, and what rights you have.

This policy is an integral part of okgo's Terms and Conditions. By creating an account or using the platform, you consent to the collection and processing of information described in this policy. You must be 21 years of age or older.

We may update this policy from time to time. If changes are made, a notice will be posted on the platform and the "Last Updated" date at the top of the policy will change. We recommend reviewing this page regularly.

okgo collects information about you in several ways. The categories of information collected are listed below:

2.1 Registration Information

When you open an account, the information you provide directly includes:

• Full name (as per national ID card)
• Date of birth (for age verification)
• Mobile number
• Email address
• Preferred payment method details (bKash, Nagad, Rocket or bank account)
• Username and password chosen for security

2.2 Identity Verification Information

During the account verification process, we may request a copy of your national ID card or passport. This information is used solely to confirm your identity and prevent misuse.

2.3 Transaction Information

The following information is recorded automatically during deposits, withdrawals and betting activity:

• Transaction amount and time
• Summary details of the payment method
• Betting history and game activity
• Use of bonuses and promotional offers

2.4 Device and Browser Information

When you access the platform, our servers automatically collect certain technical information, such as: IP address, browser type and version, operating system, device type, and time spent on pages. This information is used to improve the platform and ensure security.

2.5 Cookies and Similar Technologies

okgo uses cookies on the platform. Cookies are small text files stored on your device. They are used to keep your login session active, remember your preferences, and improve the user experience. You can manage cookies through your browser settings, but disabling cookies may limit some services.

okgo uses the collected information for the following purposes:

3.1 Service Operation and Improvement

• Creating, managing and securing accounts
• Processing betting, gaming and payment transactions
• Improving platform performance and user experience
• Diagnosing and resolving technical issues

3.2 Communication and Support

We use your mobile number and email address to send you account-related notifications, transaction confirmations, promotional offers and important updates. Our 24/7 live chat and email support team also uses this information to help resolve your issues.

3.3 Security and Fraud Prevention

We analyse transaction and device information to protect platform security, maintain account integrity, and detect fraudulent activity. Your information is kept secure using SSL encryption and modern security technology.

3.4 Responsible Gaming

As part of our responsible gaming programme, we monitor betting patterns. If a user's activity appears problematic, we present support options or, where necessary, provide the ability to set limits.

okgo does not disclose your personal information externally except in the specific circumstances described below:

4.1 Service Provider Partners

Necessary information is shared with payment processors (bKash, Nagad, Rocket, bank transfer), game software providers, and technical support providers. These partners may only use the information to carry out the specific service, and they are also committed to data protection.

4.2 Legal Obligations

okgo complies with any obligation to disclose information based on a court order, legal process, or a valid request from a competent authority.

4.3 Business Changes

In the event of a business merger or transfer, user information may be transferred to the relevant entity. Members will be notified in advance in such cases.

5.1 Retention Period

Information may be retained while your account is active and, after account closure, for a specified period as required by legal and business obligations. Transaction records are retained in accordance with financial regulations.

5.2 Security Measures

okgo applies industry-standard security measures to protect your information:

• Data transmission protection via SSL (Secure Socket Layer) encryption
• Encryption technology applied to servers and databases
• Regular security audits and vulnerability testing
• Two-factor verification (OTP) to prevent unauthorised access to accounts
• Restricted staff access to data and strict internal policies

5.3 User Responsibility

Keeping your account password confidential and not sharing it with anyone is your own responsibility. If you notice unusual activity on your account, notify our support team immediately.

As an okgo member, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of your stored information.

6.2 Right to Correction

If your account contains incorrect or incomplete information, you have the right to have it corrected. Information can be updated through account settings or via the support team.

6.3 Right to Close Account

You may request to close your okgo account at any time. After account closure, no further information will be processed except as required by legal obligations. However, legal and financial records may be retained for a specified period.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe from the notification settings in your account or inform the support team. Transaction and security-related notifications will continue regardless.

okgo's services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified at registration and any account opened with false information will be cancelled.

If you suspect that a minor has opened an account, please notify our support team immediately. For more information on this, read our responsible gaming page, which also provides guidance on parental controls.

The okgo platform contains content from game software providers such as PG Soft, Pragmatic Play, JILI, Evolution and others. These third parties have their own privacy policies and okgo is not directly responsible for their practices. They may collect information in accordance with their own game service standards.

To ensure service quality, your information may be processed or stored on servers located in various countries. In such cases, we ensure that appropriate safeguards for data protection are maintained and that the receiving party provides a level of protection equivalent to this policy.

If you have any questions, comments or complaints about this privacy policy, please contact our support team. We provide support 24/7 in both Bengali and English.

Contact by email: [email protected]

Via live chat: from the chat icon at the bottom right of any page on the platform.

For answers to common questions, you can read our FAQ section, which contains answers to common queries about accounts, payments and security.

okgo reserves the right to amend or update this privacy policy at any time. For significant changes, advance notice will be sent to your registered mobile number or email. Continued use of the platform after changes means you have agreed to the updated policy.

The date the revised policy takes effect will be shown as the "Last Updated" date at the top of this page. We recommend making a habit of reviewing this page regularly.